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Table 6 Calculation of the relative importance of LCS

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

 

Price

Product

LCS

Others (e.g. promotion)

Price

1

3 ˜

5 ˜

7

Product

3 ˜ 1

1

5 ˜

7

LCS

5 ˜ 1

5 ˜ 1

1

5 ˜

Others (e.g. promotion)

7 ˜ 1

7 ˜ 1

5 ˜ 1

1

Relative importance (Σ 100%)

38.09%

40.91%

11.39%

9.6%