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Table 6 Calculation of the relative importance of LCS

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

  Price Product LCS Others (e.g. promotion)
Price 1 3 ˜ 5 ˜ 7
Product 3 ˜ 1 1 5 ˜ 7
LCS 5 ˜ 1 5 ˜ 1 1 5 ˜
Others (e.g. promotion) 7 ˜ 1 7 ˜ 1 5 ˜ 1 1
Relative importance (Σ 100%) 38.09% 40.91% 11.39% 9.6%