Skip to main content

Table 5 Calculation of the case industry LCS

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

  Lead time Delivery reliability Delivery quality Delivery flexibility
Relative importance 38.9% 40.91% 11.39% 9.6%
Factor performance 95 97 94 90
Perfect state 100 100 100 100
Bottom state 85 85 85 85
Performance score 3.3 2.0 4.0 6.7
TFN A ˜ 0 0 0 0
TFN B ˜ 0 0 0 0.35
TFN C ˜ 0 0 0 0.65
TFN D ˜ 0.65 0 1 0
TFN E ˜ 0.35 1 0 0
TFN F ˜ 0 0 0 0
Aggregated result (output) (0, 0.0336, 0.0624, 0.3616, 0.5424, 0)  
Company LCS 95.24%