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Table 4 Calculation of the case company’s LCS

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

  Lead time Delivery reliability Delivery quality Delivery flexibility
Relative importance 38.9% 40.91% 11.39% 9.6%
Factor performance 97 98 95 90
Perfect state 100 100 100 100
Bottom state 85 85 85 85
Performance score 2.0 1.3 3.3 6.7
TFN A ˜ 0 0 0 0
TFN B ˜ 0 0 0 0.35
TFN C ˜ 0 0 0 0.65
TFN D ˜ 0 0 0.65 0
TFN E ˜ 1 0.65 0.35 0
TFN F ˜ 0 0.35 0 0
Aggregated result (fuzzy output) (0, 0.0336, 0.0624, 0.074, 0.6867, 0.1432)  
Company LCS 96.53%