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Table 3 Rule base for the computation of the elasticity of revenues

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

  

Importance of LCS v

  

NR

MO

C

VC

EC

Customers expectations w

L

ST

ST

MO

MO

SP

MO

ST

MO

SP

SP

SP

H

ST

MO

SP

SP

SP