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Table 5 Calculation of the case industry LCS

From: Determining the revenue contribution of logistics customer service improvements: a multi criteria decision making approach

 

Lead time

Delivery reliability

Delivery quality

Delivery flexibility

Relative importance

38.9%

40.91%

11.39%

9.6%

Factor performance

95

97

94

90

Perfect state

100

100

100

100

Bottom state

85

85

85

85

Performance score

3.3

2.0

4.0

6.7

TFN A ˜

0

0

0

0

TFN B ˜

0

0

0

0.35

TFN C ˜

0

0

0

0.65

TFN D ˜

0.65

0

1

0

TFN E ˜

0.35

1

0

0

TFN F ˜

0

0

0

0

Aggregated result (output)

(0, 0.0336, 0.0624, 0.3616, 0.5424, 0)

 

Company LCS

95.24%